Refund policy

Last Updated: September 2026

Thank you for shopping with Totestra. We want every customer to have a clear and reliable shopping experience.

Totestra is a brand operated by ANGELINA HAYES FB INC.

Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused
In its original condition
In its original packaging when applicable

Returned items that do not meet these conditions may be subject to review.

How to Request a Return

To request a return, please contact us at:

service@totestra.com

within 30 days of delivery.

Please include:

Your order number
The reason for your return
Any relevant details regarding your request

After reviewing your request, we will provide return instructions.

Please do not send items back before receiving return instructions from our customer service team.

Return Address

ANGELINA HAYES FB INC

280 BUTLER RD

KITTANNING, PA 16201

United States

Return Shipping

Return shipping responsibility depends on the reason for the return:

Return Reason	Return Shipping Responsibility
Changed mind, ordered the wrong item, or no longer want the product	Customer
Item arrived damaged, defective, or incorrect item received	Totestra

Customers are responsible for return shipping costs for unwanted returns.

If your item arrives damaged, defective, or incorrect, please contact us and we will assist you with the resolution.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges, if applicable, are generally non-refundable unless the return is caused by an item that is defective, damaged, or incorrectly shipped by us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Photos of the item
Photos of the packaging

Our team will review the issue and provide an appropriate solution.

Non-Returnable Items

Items that have been:

Used after delivery
Damaged after delivery due to customer handling
Altered by the customer

are generally not eligible for return.

Order Cancellation

Orders may be cancelled within 24 hours after purchase if the order has not entered processing.

Once an order has been shipped, cancellation is no longer available and the order must follow our return process.

Contact Us

Totestra

Operated by:

ANGELINA HAYES FB INC

Business Address:

280 BUTLER RD
KITTANNING, PA 16201
United States

Email: